No power to access point/home network name not correct

[ynv_naw]

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist? 

[Imran_ruckus]

Hi @ynv_naw 

Thank you for the response and the information you shared.

Make sure the management approval is enabled, as described in the below link.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

If it is already enabled, please reboot (Unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once and check if Switch gets listed in the Unleashed system.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

@Imran_ruckus:
The provided link does not work so I reboot the switch and it caused more issues. The downstairs access point went back down so I had to go back through the steps using the command link. Turns out there are two bad ports as the cable was not being powered on with the two ports I put the cable in. It is now on after moving to a 3rd location. What is the cause of this? Could you provide another link to add the switch to the unleashed ruckus dashboard?

[ynv_naw]

[Imran_ruckus]

Hi @ynv_naw 

Thank you for the response and the update.

If the link is not working please refer to the below screenshot to enable the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ynv_naw]

@Imran_ruckus:
I have completed this step and the switch still does not show on the dashboard