No power to Ruckus Switch (ICX7150-C12P)

[2San3Cts]

All of a sudden there is no power to the Ruckus swtich and all devices connected to it stopped working. I tried connecting to other power points. Did not work. Tried reseting as per manual, still did not work. I have raised  a case and  support team asked me to post it here. Pls support. Pls let me know if you need more information.

Thanks,

Sanjoy

[Imran_ruckus]

Hi @2San3Cts 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not powering on. When connected to a known, working power outlet, the LEDs remain off, indicating no signs of activity. Despite confirming that the switch is properly plugged into a reliable power source, the issue persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[2San3Cts]

Support case 02025021 has been opened

[Imran_ruckus]

Hi @2San3Cts 

Thank you for the update.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[2San3Cts]

Hi Team,

I have received the replacement unit but it looks defective. Covers are loose and started making some noise when connected to the power. Post that it stopped making sound and light came on. One Green and one yellow. But it does not work when I connect the network cables at the ethernet ports. Neither the doorbell nor access point works. Please let me know on the next step.

Thanks,
Sanjoy  

[Imran_ruckus]

Hi @2San3Cts 
Greetings!!!

Thank you for your update.

As this case is now closed since the RMA/Replacement is completed.

Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support