CommScope RUCKUS Community Forums

ralforja · ‎09-26-2024

Hi. Reading the other similar post I believe my ICX7150 is not powering up as well. When plugged into a reliable power source the front lights of the switch will momentarily flash then disappear. When the status button is pressed no lights will turn on. I am trying to upload a video to here but it says I do not have permission.

Imran_ruckus · ‎09-27-2024

Hi @ralforja

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark and you tried hard reset. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

ralforja · ‎09-27-2024

Hi Imran,

I started the chat with the virtual agent "fetch". They took my contact information and address and started a claim. When I post the link as you suggested, it simply states I am not putting in the information they are requesting at the moment (i.e. shipping or contact info). I got a follow up message saying help for lennar homes is no longer provided since 2022 and tells me to post here for assistance. Am I missing something?

Imran_ruckus · ‎09-27-2024

Hi @ralforja

Thank you for the update.

As mentioned in my previous post, please CHAT using the link https://support.ruckuswireless.com/contact-us and raise a RMA request.

Share the link of this post when asked on chat:

Here is the link: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-power-to-ICX-7150/m-p/979...

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

No power to ICX 7150