Solved: RUCKUS Forums - Re: No power -flashing amber lights - Page 4

Nord · ‎07-20-2025

Hi, I have the Ruckus ICX 7150-C12P. My power went out last night and is now back. The access points however are still showing no power. All of the lights are off. the switch is showing power with both green and amber lights flashing. I have reset/unplugged 30 times etc but the access points still showing no power. The lights just keep flashing amber. Hoping there is a support number as I don’t want to do a system reboot. I have tried before on a comp and it didn’t work. More than happy to pay a service tech.

hoping for some help

Imran_ruckus · ‎08-05-2025

Hi @Nord

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Nord · ‎07-30-2025

Hi, this is the process I have been trying and it’s not working for me.

Imran_ruckus · ‎07-31-2025

Hi @Nord

Greetings!

Thank you for your response and the update.

Could you please confirm whether you have downloaded and installed the necessary Switch drivers on your laptop? If so, kindly let us know what appears on the PuTTY screen after the installation.

Additionally, please share the relevant screenshots for our reference.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎08-04-2025

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord · ‎08-04-2025

No luck. Putty doesn’t work on my computer. I reset another ten times.

Nord · ‎08-04-2025

I have wasted hours on this now. I am hoping to either hire support or get a replacement.