Solved: RUCKUS Forums - Re: No power -flashing amber lights - Page 3

Nord · ‎07-20-2025

Hi, I have the Ruckus ICX 7150-C12P. My power went out last night and is now back. The access points however are still showing no power. All of the lights are off. the switch is showing power with both green and amber lights flashing. I have reset/unplugged 30 times etc but the access points still showing no power. The lights just keep flashing amber. Hoping there is a support number as I don’t want to do a system reboot. I have tried before on a comp and it didn’t work. More than happy to pay a service tech.

hoping for some help

Imran_ruckus · ‎08-05-2025

Hi @Nord

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

Imran_ruckus · ‎07-29-2025

Hi @Nord

Greetings!!!

Thank you for the response,

Apologies for the inconvenience. RUCKUS does not have a support team of technicians.

However, let me help you with the replacement if the hardware has failed. Please help me with the requested queries from my previous post.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord · ‎07-30-2025

Hi,

Just to confirm, once you sell the equipment, you have no available paid support to fix this? Like I said, this happens to me multiple times a year with my system failing. As such, even if this reboot winds up working, the system that I have is likely faulty as this is the 10th+ time I have had to do this in less than 5 years. I should not have to spend weeks trying to reset it.

Imran_ruckus · ‎07-30-2025

Hi @Nord

Greetings!

Thank you for your response and the update.

Could you please let me know the current status of the PWR and SYST LEDs on the Switch when it is connected to power?

Kindly confirm.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Nord · ‎07-30-2025

Green on PWR flashing amber on all other lights. Every time I reset it just flashes all lights non stop until I try and reset it again

Imran_ruckus · ‎07-30-2025

Hi @Nord

Thank you for your response and the update.

Could you please try the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Please let me know the outcome once you've completed the above-mentioned process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support