No power and no led lights to Ruckus ICX-7150-C12P - socket ok. Reset has no effect

[WJFrancis]

Hi..... I have no power and led lights on my ICX-7150-C12P. The socket is working fine. Tried to reset at power up but as there is no power up nothing happens. Help please

[Imran_ruckus]

Hi @WJFrancis 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @WJFrancis 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[WJFrancis · Accepted solution]

Hi Imran....thanks for responding. The Ruckus is way over specified for the job that we need. I can't understand why Lennar installed a $300 device. We are simply using it to power an Access Point that needs POE (Power over ethernet). So for $40 Amazon delivered the TP-Link TL-SG1005P with four POE switches. It's plug and play, powered the access point, problem solved. Many thanks for picking up on this issue.

[Imran_ruckus]

Hi @WJFrancis 

Thank you for your response and the update.

I’m glad to hear that the Access Points are working with your new device.

However, I would like to inform you that if your RUCKUS Switch is confirmed to be non-functional, we can proceed with a replacement. To move forward, please upload a video of the switch to the Google Drive link I shared in one of my previous responses.

Once the video is submitted, we will verify and initiate the replacement process.
Please let me know if you would like to proceed.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support