No lights

[sfbravo8]

All lights on my main unit seem to be on. But my hallway units are not. It hasn’t worked for at least 9 months. I’ve done the hard reset on the unit and my internet provider but it’s not helping I had the account under another email when I moved into my lennara hone 6 years ago but had to change everything so I don’t have all my original information for the account if you need it. I can give you the original email. I can’t sign in on my app either because everything goes to the old email and I can’t seem to change it. Also, because I can't get into the App and my account as it was set up I have not been able to make any updates so I'm sure that might not be helping

[pinky_ruckus]

Hello @sfbravo8 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @sfbravo8 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @sfbravo8 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community