No lights on Ruckus R320 AP

[Ruckusgri]

I am renting a home and it has 2 APs. The upstairs AP works fine, has lights, and i can seem to get one device to access the internet (phone, laptop, or smartTV). As soon as I connect a second device, everything doesn’t work. Meaning I cannot stream a game on ESPN and use my phone to send an IMessage at the same time. The downstairs AP has no response, i tried swapping them, and same thing happens. Whatever is connected upstairs works, downstairs does not. Requested maintenance from my property manager and was told to kick rocks