No lights illuminating on 2 APs (Lennar Home)

[waterskigirl]

Can anyone help with troubleshooting tips / where to start, please? We have an 8 yr old Lennar home . AT&T came out and changed out our modem a few months agoand I believe that's when the APs stopped working. I look in the "data/cord cabinet" in the laundry room and have NO idea where the 2 RUCKUS cables are...or plug in...etc. Completely tech challenged so would truly appreciate some basic training.  I called the Lennar Ruckus Support line (877-676-8641) but it has been disconnected. Thanks in advance!

[waterskigirl · Accepted solution]

Hi Imran- wanted to give you an update… you can officially close this ticket out. I ended up having to call Lennar who had one of the original architects of the ruckus/AP set up in 2017 in our community. He came over for a few hours and ended up getting rid of the router and put in a POE switch instead. Have full Wi-Fi now. Thank you so much for the correspondence and your patience. !!

[Imran_ruckus]

Hi @waterskigirl 

Thank you for the response and the update.

Sure, please keep me updated on the outputs. I’ll be happy to assist further based on your findings.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @waterskigirl 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @waterskigirl 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @waterskigirl 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @waterskigirl 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support