No lights illuminating on 2 APs (Lennar Home)

[waterskigirl]

Can anyone help with troubleshooting tips / where to start, please? We have an 8 yr old Lennar home . AT&T came out and changed out our modem a few months agoand I believe that's when the APs stopped working. I look in the "data/cord cabinet" in the laundry room and have NO idea where the 2 RUCKUS cables are...or plug in...etc. Completely tech challenged so would truly appreciate some basic training.  I called the Lennar Ruckus Support line (877-676-8641) but it has been disconnected. Thanks in advance!

[waterskigirl · Accepted solution]

Hi Imran- wanted to give you an update… you can officially close this ticket out. I ended up having to call Lennar who had one of the original architects of the ruckus/AP set up in 2017 in our community. He came over for a few hours and ended up getting rid of the router and put in a POE switch instead. Have full Wi-Fi now. Thank you so much for the correspondence and your patience. !!

[waterskigirl · Accepted solution]

Hi Imran- wanted to give you an update… you can officially close this ticket out. I ended up having to call Lennar who had one of the original architects of the ruckus/AP set up in 2017 in our community. He came over for a few hours and ended up getting rid of the router and put in a POE switch instead. Have full Wi-Fi now. Thank you so much for the correspondence and your patience. !!

[pinky_ruckus · Accepted solution]

Hello @waterskigirl ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you are able to access the Wi-fi..

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @waterskigirl 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[lillian]

Hi there — I totally get how confusing this can be, especially when the lights on the APs are completely dark and you’re not sure where the cables go. It sounds like your access points aren’t getting any power, which is usually because the switch that supplies Power over Ethernet (PoE) isn’t actually delivering power to them, even if it looks like it’s powered on.

A couple of things to check that have helped people with the same “no lights on the APs” problem in Lennar setups:

Make sure the switch that the APs connect back to is actually providing PoE on the ports the APs are plugged into. Sometimes the switch looks like it’s on (green SYST/PWR lights) but PoE is disabled, so the APs get no power.

If there was a recent modem/router install or ISP visit, it’s possible the switch lost its PoE config or needs a reset. A power cycle at the switch (unplug for a minute and plug back in) can sometimes bring the PoE back. Other folks have found that repeatedly resetting the switch or checking for firmware issues helps.

If neither AP lights up even when connected to a known working PoE port or if you try a PoE injector and still see no LEDs, it can also mean the AP units themselves have failed and may need replacement.

You mentioned being tech-challenged — that’s totally okay. Sometimes just labeling where each ceiling cable goes back at the switch (and ensuring the switch is connected properly to your router/modem) makes troubleshooting much easier — you don’t want to be guessing which cable is which, especially when ticket proxies or support references expect certain ports to be active before they can help guide you. 😊

If you can get a photo of the switch area (showing which cables are plugged into which ports) and a close-up of any lights that are on, people here will usually be able to point you right to the next step.

Good luck, and don’t be shy about posting those pics — that’s often what cracks it!