No internet connection after connecting to Wifi

[mattdez]

I have multiple devices that will connect to my WIFI network but are not assigned an IP address and cannot connect to the internet along with a few devices that are randomly dropped from the internet but still connected to the wireless network. Currently, there are 41 devices on my network and 4 do not have IP address.

I already accessed the command line interface and ensured I am in switching mode running version SPS08090d.bin.

I have confirmed all lights are present on the switch and WIFI access points as well with no amber lights. I have also completed multiple factory resets on the switch.

[Imran_ruckus]

Hi @mattdez 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Internet via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. As you can access the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mattdez]

Hi Imran,

I verified my internet connection is stable with my ISP.

Below are the requested photos and screenshots.

[Imran_ruckus · Accepted solution]

Hi @mattdez 

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the three Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mattdez]

This seems to have worked, thank you for your help.