No connection to my r510 unleashed APs

[jaydev12]

I have two Ap but only reset one r510 APs and set everything up including a ssid and password but for some reason I still cant get wireless connection. I went and connected it to the main moteum and that worked perfectly but when I tried to connect it to the ruckus motem that sends the signal to the APS I could not get any signal via Ethernet. Annythign that im missing here?

[Imran_ruckus]

Hi @jaydev12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jaydev12 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jaydev12]

Ok so I connected this although now when I log into the unleashed ruckus it shows my two APs are connected but it says that there is no internet connection and the switch is not showing up either

[jaydev12]

I was out of town I couldnt reply to this message is it wasnt allowing me to how can you close this case when this is the only way of customer service for Ruckus 

[Imran_ruckus]

Hi @jaydev12 

Greetings!

Thank you for reaching out to the RUCKUS Community Forums.

As this thread has been inactive and is now closed, we kindly request that you to raise a new case with the relevant details  on RUCKUS Lennar Support

You may include the link to this post in your new case as a reference.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support