No access to app due to issues Imran emailed cannot fulfill request on app as requested

[Dawnmadd]

Imran requested I respond via App to correct factory reset. Can’t log on to app, error message is I’m not connected to server even when using my data plan to open app.  Seriously looking at alternative solutions as in mesh wifi and pulling builder hardwired system altogether.

[Imran_ruckus]

Hi @Dawnmadd 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Dawnmadd]

This is to no avail.  Is this actually a real site to provide help or is the relationship with Lennar who purchased smart home devices irreparably damaged?

[Imran_ruckus]

Hi @Dawnmadd 

I hope this message finds you well.

Thank you for your response. 

I would like to inform you that, effective November 2022, Ruckus support for Lennar Homes customers will no longer be provided via phone, email, or remote sessions. We will exclusively offer support through this community forum, which operates on a best-effort basis.

We kindly request that you follow the process outlined in my previous message. We have made every effort to create guides that are as straightforward as possible for ease of understanding.

However, if you continue to encounter any difficulties with the provided steps, we recommend seeking assistance from a technician or outside help, as Ruckus does not have a dedicated team for on-site support for Lennar Homes.

Please feel free to reach out if you need any clarification or encounter challenges during the process. We are here to assist you.

Thank you for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Dawnmadd 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community