No Clue where to begin. Wifi up and running but extenders not, upstairs Wifi slow.

[EB]

Hella All,

I recently moved in with the my SO into her Lennar home, she has been in here for a year and the Wifi has been up and running since, but she has not touched the extenders at all. Right now I see one has green light on the powere (upstairs unit) but the downstairs unit is Red. I have no clue where to begin or how to start. Tried logging in with the mobile app but we don't know the admin name or password.

Any help on where to even begin? We have the highest bandwidth service possible but upstairs the internet is hardly enough for an xbox or streaming.