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New WiFi service

Mogonzalez80
New Contributor

I have a new router with a different speed and wanted to update my ruckus with the new WiFi information but we have been unsuccessful. Is there a way to do that so the extender can launch all throughout the house?

16 REPLIES 16

pinky_ruckus
Moderator
Moderator

Hello @Mogonzalez80 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new router from your Internet service provider and facing issues logging in to the Unleashed system to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Based on the picture I don’t have the Lennar WiFi white box underneath the ruckus box. I have a netgear box and a lot of wires trying to connect my new modem into the ruckus so it appears the netgear is the middle point between my modem and the ruckus so not sure how I can get the ruckus to pick up my new WiFi because the old one is gone but it still registers the old one by name on my devices because of ruckus yet I don’t know how that is even possible 

Hello @Mogonzalez80 ,

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

 

 

 

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

The ruckus box has a flashing amber light and 2 green lights on. The net gear has all green lights and I don’t have one of the boxes your picture is showing me but the only other white box I have shows a green light. This is all in my bedroom closet and the wires are all over the place and I did log into my account yet I’m unable to send pictures. Out of curiosity, is this the only way to communicate to get things fixed or corrected?