New WiFi service

[Mogonzalez80]

I have a new router with a different speed and wanted to update my ruckus with the new WiFi information but we have been unsuccessful. Is there a way to do that so the extender can launch all throughout the house?

[Mogonzalez80]

This whole process is extremely frustrating because I have reset the ruckus to no longer have the amber light but trying to configure it to my new WiFi it is not working. I have the unleashed app and it’s not picking up anything. I tried to manually input my new WiFi information and it is not showing the configureme in my WiFi settings. I honestly don’t know what else to do. Me reading through all your guides and stuff is not helping to fix my issue. Do you all not have a different kind of support other than you replying sending me guide after guide. I just want this fixed so things function properly throughout my house 

[pinky_ruckus]

Hello @Mogonzalez80 ,

Thank you for the response.

From the response shared, I  could understand that you are unable to login to the Unleashed App.

Could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard. 

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Mogonzalez80]

Also I don’t have anywhere where it says WiFi password for lennar-cxxxxx and connect 

[Mogonzalez80]

I also am not getting a configure me under the WiFi like some of these videos are mentioning 

[pinky_ruckus]

Hello @Mogonzalez80 ,

Thank you for the response.

May I please know if you were able to access the Unleashed dashboard through browser?

If yes, please share the screenshot of the Unleashed version details as referred in the previous post.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community