New WiFi service

[Mogonzalez80]

I have a new router with a different speed and wanted to update my ruckus with the new WiFi information but we have been unsuccessful. Is there a way to do that so the extender can launch all throughout the house?

[pinky_ruckus]

Hi @Mogonzalez80 ,

Thank you for the response.

Could you please be specific on the status of the lights?

If you are unable to send pictures, please  update us on which lights is showing as Amber and green.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Mogonzalez80]

Also how do I get the Ruckus to use my new WiFi because it still linked to an old WiFi that no longer exists 

[pinky_ruckus]

Hello @Mogonzalez80 ,

Thank you for the response.

As per the response, I understand that the light status on the Switch is normal.

Also, you have a new router and looking for assistance to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Mogonzalez80]

Is anyone available to provide a private remote session with me to get my systems working properly? I’ve been responding back in this Forum and I’m not getting anywhere with whom has been trying to help me because now I’m getting no communication back since last night. This truly should not be this difficult and wish someone was available to call

[pinky_ruckus]

Hello @Mogonzalez80 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.