New Verizon 1Gig Router - Unleashed R510 Access Point

[Dave195]

Hello everyone, 

We just a received a new Verizon router and we can't figure out how to reconnect our R510 ceiling access points to it. 

The app says to look for a Configure.Me wifi that doesn't show up. We also tried resetting it.

Any help would be much appreciated. Thanks!

[Dave195]

Hi Imran, I followed those steps, but the Configure_me never shows up as an option.

[Imran_ruckus]

Hi @Dave195 

Thank you for the response. 

Please check and perform a factory reset with ALL the Access Points. It must work following the steps shared in my factory reset process.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Dave195]

This is a terrible response. This is your product, and your company should help troubleshoot. Awful customer service.  

[Imran_ruckus]

Hi @Dave195 

Greetings!!!

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We provide support and help to the Lennar Customers on this forum on a best-effort basis.

However, we have already shared the factory reset troubleshooting guides with you earlier in this post. Please follow the same by connecting only ONE Access Point. If it doesn’t work unplug it, and please check by connecting another access point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.