New R510 AP - Configure.Me Failure

[PDBars]

My neighbor has a NetGear Switch with one Ruckus R510 connected.  He purchased a second R510 to extend his network.  We connect the R510 to his existing switch (with POE) and the R510 boots up.  We then try to connect using my iPhone WiFi to the Configure.Me-xxxxxx network item and it does not appear to successfully connect.  When trying the Ruckus iPhone app to see the device it tells us that we need to connect to the R510 before we can use it.  I also tried connecting to the R510 using my laptop over the WiFi and it appears to link, and then used unleashed.ruckuswireless.com path on my browser, but it does not find the R510.  We have reset the R510 using the standard reset process, but still no success.

Looking for ideas on how to help him connect his R510 and configure it for his network.

Note:  I have a Ruckus network at home with the Ruckus Switch and 3 R510s and manage this successfully.  I have watched multiple Ruckus training videos on the topic - but still no success!

Thanks!

PDBars

[PDBars]

Imran,

My neighbor purchased through Amazon from a third party called TECHOME.  Also, it was advertised as new and what was received appears to be a refurbished R510.  It had extra IT department type stickers on the device and the box.

My friend is going to try and get a replacement device from Amazon.  He is also reporting the fact new versus refurbished issue to them.

Thanks again for assisting.  At least I feel comfortable that I did all of the appropriate steps to make the connection with the R510.

PDBars

[Imran_ruckus · Accepted solution]

Hello @PDBars 

Thank you for your response and the information provided.

Since you have ordered this RUCKUS R510 Access Point from a third-party e-commerce website, we recommend initiating the replacement process directly with the seller.

To avoid such issues in the future, we always suggest to buy directly from RUCKUS Distributers or Partners.

Should you have any further inquiries or require assistance with any other matter, please don't hesitate to reach out.

Thank you once again. We appreciate your time, patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[PDBars]

Imran,

Once again - your support has been outstanding!  Thanks!

PDBars

[Imran_ruckus]

Hi @PDBars 

Thank you for your prompt response.

Please find below the answers to your queries:

1. The access point (AP) does not necessitate an Ethernet cable for connection to the laptop.

2. Utilize a paper clip to access the "configure.me-xxxx" network and establish connection to it.

3. This aligns with our anticipated outcomes.

4.Upon connecting to the "configure.me-xxxxxx" network, please navigate to 

https://unleashed.ruckuswireless.com/ via your laptop's browser to configure or reset the AP.

For visual guidance, kindly refer to the accompanying video:

Video Link: https://www.youtube.com/watch?v=j8I5aVwMNMg

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community