New Lennar Home Owner, Need Help Configuring one WLAN with AT&T Fiber router

[Clark]

I just purchased a Lennar Home from a previous owner (not directly from Lennar). I had to do a hard reset of the access points so that I can reconfigure them and set up my own admin and WLAN login and passwords. After I updated the firmware for the two Ruckus access points, I set up a WLAN using the Ruckus Unleased app. However, the AT&T Fiber router is still broadcasting its own wireless network. Also, the Ruckus switch is not being recognized at all in the Ruckus Unleased app. I read in other threads that the access points should be set up in bridge mode, but there is no option for "bridge mode" in the Ruckus Unleased app, so I don't know how to set that up. How can I set up this WLAN properly so that there is only one wireless network being broadcast throughout the house and so that the Ruckus switch is recognized in the Ruckus Unleased app? How do I get the AT&T router and the two APs on the same WLAN? There have not been any power outages since I've moved in.

[Imran_ruckus · Accepted solution]

Hi @Clark 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS and Unleashed application.

Please note that there will be different WLANs from Internet Service Provider's (ISP) Router and RUCKUS Access Points. RUCKUS AP WLAN cannot be merged with Router's WLAN.

For Switch not getting added into the Unleashed app may be due to an older version of the RUCKUS ICX-7150-C12P Switch. To check the same we may need to check version and some configurations of your RUCKUS ICX-7150-C12P Switch.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Clark 

Greetings!!!

Thank you for the response and the update.

Please try to log into the Switch dashboard on a Web Browser using the Switch IP address you are using to access CLI.

If you don't know the username/password. Please try to log into the Switch on the web browser using the default credentials.

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know once you can log into the web dashboard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Clark]

Hi Imram,

I tried that previously too. I keep getting error messages. 

[Imran_ruckus]

Hi @Clark 

Thank you for the response and the update.

Please IP Scan once again and check it the RUCKUS ICX-7150-C12P Switch is assigned with a new IP Address.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Clark]

I did that already as well. The scan shows it's the same IP address.

[Imran_ruckus]

Hi @Clark 

Thank you for your response and the update.

Could you please reboot your Internet Service Provider's (ISP) router by unplugging it from the power outlet, waiting for a few seconds, and then plugging it back in? After doing so, kindly check the IP address once again.

We appreciate your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community