New Install? Switch ISP from Xfinity to AT&T Fiber

[abae90]

Hello,

I just switched from Xfinity to AT&T Fiber. Before the switch, the Ruckus Unleashed App had my Switch listed as well as the Access Points and the connected devices. With now being on Fiber, through the AT&T Smart Home Manager, the switch and the access points are listed as connected. However, I don't see any devices or really the network on the Ruckus Unleashed app. Do I need to do a new install on the Ruckus app since I switched ISPs?

[pinky_ruckus]

Hi @abae90 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the ISP from Xfinity to AT&T Fiber.

Please refer to the below picture and share a picture of the same, showing the  FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Also, please uninstall the Unleashed application and reinstall it back and check if you are able to see the devices.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[abae90]

Here are the images of the switch with the lights. Also, i included a picture of the AT&T Fiber Gateway connected to the switch.

[pinky_ruckus]

Hello @abae90 ,

Thank you for sharing the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal.

Could you please confirm if you have uninstalled the Unleashed app and reinstalled and check if you are able to see the devices?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[abae90]

Hi, 

Yes I've uninstalled and reinstalled the app but do I still go through manage network or so I need to redo the install through the app?

I get an error message when trying to manage the network. Is the SSID from ruckus different than the one from AT&T fiber?