New Home owner after previous owner

[kareemahbadshaw]

I purchased a previously owned Lennar Home and is interested in accessing the Ruckus network. 

I have the Ruckus device ICX 7150-C12P and is unable to login. 

Can you please help me troubleshoot my device to gain full access?

[Imran_ruckus]

Hi @kareemahbadshaw 

Greetings!!!

Thank you for your response and the update.

I apologize for any inconvenience this may have caused. When performing a factory reset on the Access Point, please press and hold the reset button for approximately 20-30 seconds. During this process, the PWR light on the Access Point will turn RED, and it will broadcast a "configure.me-xxxxxx" network, indicating that the reset process is underway.

If you continue to encounter difficulties, we recommend seeking assistance from a professional technician.

Thank you for your understanding.

Best regards,

Imran Sanadi  
Lennar Home Community

[Imran_ruckus]

Hi @kareemahbadshaw 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @kareemahbadshaw 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community