New Home Assistance

[Tinsley]

I recently bought a Lennar home with a Ruckus ICX 7150-c12p switcher and 2 access points. I managed to get power to the access points but am unsure if they are actually working properly because the 2.4 and 5G lights are still amber colored which I have read online means they are not connecting to any clients. Just looking for some guidance on how to check if they are working or what steps I can take to fix any issues. I would love to upload photos but can’t seem to find how to do that haha

[Imran_ruckus]

Hi @Tinsley 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS Wi-Fi network devices in you recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base help article explain about the devices and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how it goes and let me know if you need help at any point during this process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Tinsley]

Would I be able to connect to my WiFi as normal and it uses the access point or do I need to connect to the access points directly for WiFi?

[Imran_ruckus]

Hi @Tinsley 

Thank you for your response.

1. You may connect to your ISP (Internet Service Provider) router’s Wi-Fi network, provided you are within its coverage range.

2. You can connect to the RUCKUS Access Point Wi-Fi network for extended coverage across different areas of your home. You would need the RUCKUS Wi-Fi password to connect. If you do not know the password, you may need to perform a factory reset on the Access Points and set up a new RUCKUS Wi-Fi network based on your preferences. Please carefully refer to the article shared in my previous post for detailed guidance.

Hope this helps.

Please let me know if you need any additional information or assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Tinsley 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support