Upgraded to new iPhone, it says password not accepted

[JohnLattier]

I have a Ruckus password, never changed it, and then I got a new iPhone and try to connect but it won't connect. It says incorrect password. No idea what to do. Tried calling the customer support phone line, and it says they discontinued support for Ruckus for Lennar Homes.

[Imran_ruckus]

Hi @JohnLattier 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering connectivity issue on your iPhone.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please confirm if you can connect other devices to the RUCKUS Wi-Fi?

If yes, then this issue is more on the iPhone device.

Please confirm.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JohnLattier 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JohnLattier 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @JohnLattier 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support