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Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Need to reconnect wifi extender

Kathrinamars3
New Contributor

‎12-01-2023 12:07 AM

We recently switched from XFINITY to ATT fiber and now our wifi extender isn't working. We have 1 on each floor (2 floors) and the one on seocnd floor has green solids lights. The one on the main floor has 1 solid red light. Please help me what to do next. I tried reconnecting using the ruckus app but i can't log in because it says I am not connected to unleashed settings. 

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Imran_ruckus
Community Manager
Community Manager
In response to Kathrinamars3

‎12-11-2023 05:47 AM

Hi @Kathrinamars3 

Greetings!!!

Thank you for the response and the update.

Could you please unplug/plug it once again and check if that comes to normal again. 
Also, could you please log into the Unleashed web system and share a screenshot showing it current running version? (Please refer to the below screenshot for the same)

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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