Need to get a new switch

[jose_sandoval]

I was in contact with ruckus about a year ago with regards to my switch being stuck in router mode. Unfortunately, I do not have the hardware to access the switch so it was suggested that I get a new switch. I know I have the serial number which I didn’t have access to because of the way it was mounted. Can someone please help me with this issue? I’m not sure why we can’t speak to someone in person but if someone can call me, you can reach me at 213-725-4113. Thank you! 

[Jayavidhya]

Hi @jose_sandoval 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community

[jose_sandoval]

All lights are on and green 

[jose_sandoval]

 

 

[Jayavidhya]

Hi @jose_sandoval 

All the lights are blinking green in your switch shows that your switch is working fine. Also we cannot replace the chassis until you confirm that the hardware is damaged.

For detailed understanding of the issue please share the LED status of the access points.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Is your internet connection is working fine or not. Are you having any connectivity issues like webpage not loading or slow connectivity.

Are the Access Points R510 powering up?

Best regards,

Jayavidhya

Lennar Home Community