Need to get a new switch

[jose_sandoval]

I was in contact with ruckus about a year ago with regards to my switch being stuck in router mode. Unfortunately, I do not have the hardware to access the switch so it was suggested that I get a new switch. I know I have the serial number which I didn’t have access to because of the way it was mounted. Can someone please help me with this issue? I’m not sure why we can’t speak to someone in person but if someone can call me, you can reach me at 213-725-4113. Thank you! 

[Jayavidhya]

Hi @jose_sandoval 

This issue is related to software issue and we are not replacing the unit until you confirm that the hardware is damaged. 

Please try to follow the factory reset process again and please let us know.

1.Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

2. If the above step does not work we must locate the IP of the Switch using the below link.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

3-After that we must remotely access to device, using the below guide.

Here is a quick guide how to access via CLI of the devices 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Router>

Once you are done with the above steps please let us know the results.

Best regards,

Jayavidhya

Lennar Home Community

[jose_sandoval]

I tried that reset process and it did not work 

[Jayavidhya]

Hi @jose_sandoval 

To solve this issue please try to locate the IP address of the switch using the below link.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

After that we must remotely access to device, using the below guide.

Here is a quick guide how to access via CLI of the devices 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Router>

Once you are done with the above steps please let us know the results.

Best regards,

Jayavidhya

Lennar Home Community

[jose_sandoval]

I do not have a device to be able to remote access the switch 

[Jayavidhya]

Hi @jose_sandoval 

To solve this issue you must need a laptop/ PC to remotely access via CLI of the devices. So please try to get laptop / PC and follow the below link on how to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this 

ICX7150-C12 Router>

Best regards,

Jayavidhya

Lennar Home Community