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RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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Need assistant getting approval for a Replacement

linda_nguyen
New Contributor III

‎11-09-2024 10:13 AM

Hi, I have been trying to order a switch/router replacement and have been stuck in a cycle.  I have had to submit 2 cases, and now both are closed.  Can anyone help me get a replacement switch?  My Ruckus will not reboot, need immediate assistance!  Been 2 days now, and I don't understand how to get a replacement.  My case numbers are: 

01863385 and 01863337. 

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Imran_ruckus
Community Manager
Community Manager

‎11-11-2024 04:17 AM

Hi @linda_nguyen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I noticed that you have created multiple posts on the forum, and I am currently assisting with one of them. Kindly refer to the following link and continue the discussion there, where I will be glad to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Request-RMA-Approval-Link/m-...

Thank you for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

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