Need assistant getting approval for a Replacement

[linda_nguyen]

Hi, I have been trying to order a switch/router replacement and have been stuck in a cycle.  I have had to submit 2 cases, and now both are closed.  Can anyone help me get a replacement switch?  My Ruckus will not reboot, need immediate assistance!  Been 2 days now, and I don't understand how to get a replacement.  My case numbers are: 

01863385 and 01863337. 

[Imran_ruckus]

Hi @linda_nguyen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I noticed that you have created multiple posts on the forum, and I am currently assisting with one of them. Kindly refer to the following link and continue the discussion there, where I will be glad to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Request-RMA-Approval-Link/m-...

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community