Need Technician Assistance – ICX 7150-C12P Boot Loop Issue

[eeeenz24]

Hello,
​My Ruckus ICX 7150-C12P switch is stuck in a boot loop (blinking orange to green every 10–15 minutes) and dropping my internet connection completely.
​I have performed over 10 manual factory pin-resets, but the issue persists.
​Please send a technician or assist me with an RMA replacement for this defective unit as soon as possible.
​Thank you,
Inna Louise Relloso

[Sgatjens]

Hello @eeeenz24 

Could you please follow the steps provided on the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...
 

Please let me know if the issue persists after that

RUCKUS | Lennar Home Community Support

[eeeenz24]

I did all of this yesterday and it is still faulty. 

[eeeenz24]

The hardware won't even connect to my Windows laptop (Surface laptop). I did not see anything. 

[Sgatjens]

Hi   

Greetings!!! 

Thank you for sharing the requested information. 

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists. 

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process. 

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below. 

 

Please let me know if you have any queries in this regard. 

Thank you again for your patience and understanding. 

  

Best regards, 
 

[eeeenz24]

I already tried all of this yesterday for the past 4 hours and none are working. Can I just please have a replacement since no technician is available.