My signal keeps dropping in my home

[Scipe11]

My internet connection keeps dropping in my home. Things will not connect to my network then it will or it will go offline. Need help .

[Scipe11]

I can’t download putty it does not allow me to do that. I have a MacBook. 

[Imran_ruckus]

Hi @Scipe11 

Thank you for the response and the information.

I would suggest using Windows Laptop/PC if you have one. Below is the guide link explaining the process to get access to the CLI.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you have a MAC device, please try the below process. (Also mentioned in the above link and please refer to the below screenshot)

Example "open terminal":

Telnet:

nc 192.168.1.182 23

SSH:

ssh admin@192.168.1.182

ssh super@192.168.1.182

Passwords can be Lennar or sp-admin or Ruckus1 or other default passwords shared below.

Please try to access CLI as explained above to get the command outputs, and share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Scipe11]

 This how far I get 

[Imran_ruckus]

Hi @Scipe11 

Thank you for the response.

Apologies, we are unable to see the picture you shared. Please share a Clear picture or a screenshot.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Scipe11]