My ruckus system

[Kmmw113]

Both of my ruckus systems have gone dark-no lights, and not connected.

[Kmmw113]

I am logged in, and that toolbar does not appear when I click reply to message. It’s an empty text box that all I can do is type in.

[Imran_ruckus]

Hi @Kmmw113 

Greetings!

Thank you for the response and the update.

When you click on reply you must see the box to upload the pictures. (Refer to the screenshots below)

Please help us with the requested pictures.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kmmw113]

There is no option for photos, or text features when I click the reply box. I see your screenshot but mine does not reflect what yours does. It’s an empty text box that only allows text.

[Imran_ruckus]

Hi @Kmmw113 

Thank you for the response and the update.

If you are unable to upload the pictures here, please use the Google Drive link below to upload them:

https://drive.google.com/drive/folders/1mAqqSWhbJGgdH3o7FXnn2EKHAKMKT-xQ

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Kmmw113 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue. Please share the requested information using Google drive link.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support