My ruckus switch stuck with amber lighting after power fluctuations

[rahulmandava]

Recently there was multiple power outages back to back since then my ruckus switch isn’t working, it has power but sys label is stuck with amber light. None of my access points are powering up either since then. As I found here in the forum, I tried resetting many times by using reset button and simultaneously plugging the power, but it didn’t work. Now I learned it might failed to reboot and corrupted and I need to reinstall image or something of that nature. But I am unclear on how to do that by consoling from my laptop into switch? Or if the problem doesn’t require reinstalling image but something else? Any help here is greatly appreciated as I am stuck and switch isn’t working from last few weeks.

[pinky_ruckus]

Hello @rahulmandava ,

Thank you for the response.

I understand that you are still getting ping not alive error.

Could you please share the screenshot of the network adapter settings for us to proceed further?

Also, could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[rahulmandava]

Hi Pinky, I was able to get the ping status alive now. However, when I perform the recovery I am getting file not found or no permission issue, but I did check that the path is correct in tftp, file has all the permission for all users in the laptop including system user. Could you please advise next step from here? Below are the images

[pinky_ruckus]

test

[pinky_ruckus]

Hello @rahulmandava ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[rahulmandava]

Hi Pinky, I just sent a private message with the requested information.