My ruckus switch stuck with amber lighting after power fluctuations

[rahulmandava]

Recently there was multiple power outages back to back since then my ruckus switch isn’t working, it has power but sys label is stuck with amber light. None of my access points are powering up either since then. As I found here in the forum, I tried resetting many times by using reset button and simultaneously plugging the power, but it didn’t work. Now I learned it might failed to reboot and corrupted and I need to reinstall image or something of that nature. But I am unclear on how to do that by consoling from my laptop into switch? Or if the problem doesn’t require reinstalling image but something else? Any help here is greatly appreciated as I am stuck and switch isn’t working from last few weeks.

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!
Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the Switch and the laptop?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rahulmandava]

Hi Imran, as I mentioned earlier I am using Type C to USB connector between switch and my laptop.

[Imran_ruckus]

Hi @jsulloa 

Thank you for the response and the update.

From the picture you shared, I noticed that only the USB Type-C cable is connected as shown in the Software Recovery article. Please note that both connections are required for the recovery process:

One Ethernet cable (RJ45 to RJ45)

One USB-to-Type-C cable

(Refer to the screenshot below.)

Kindly connect both cables simultaneously and perform the Software Recovery process again.

Please let me know if you have any questions or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rahulmandava]

Hi Imran, 

This time I tried with both the connections, please find the images below, still ping status is not alive. I did try by turning off windows firewall as well. I also tried the manual update steps in https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n... but still did not work. Please let me know what to do now?

[Imran_ruckus]

Hi @rahulmandava 

Greetings!!!
Thank you for the response and the update.

You need to configure the IP Address first on the Computer Adapter. Below is the process.

Configuring the Computer’s IP address: Let's proceed with configuring a static IP address on your computer to establish connectivity with the switch. Since the computer is connected to the switch's management port via an Ethernet cable, the IP address must be set within the same subnet as the switch to enable proper communication.

• Click on Start, then type and open Control Panel.
• Go to Network and Sharing Center > Change adapter settings.
• Right-click on your Ethernet connection and select Properties.
• Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
• Choose Use the following IP address, then enter the IP information provided.

IP address: 192.168.0.2

Subnet Mask: 255.255.255.0

Default gateway: 192.168.0.2

• Click OK to apply the settings.
• Refer the screenshot below

Once done please retry the process.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support