My networks have disappeared even though my modem is working

[Steven]

I have a Ruckus ICX 7150-C12P in my Lennar home. Last night all of a sudden all of the devices in the home were disconnected from the internet. I contacted my ISP and did a couple resets with the modem to no avail. I was able to connect my laptop to the Ruckus swich and got PuTTy to be able to access the switch, since my app was no longer able to get me into the switch. I have tried looking for backups but the config data came back empty in primary and backup. I looked for some help information in the support for Lennar homes, but did not find a simliar issue where the networks completely disappeared.

[Imran_ruckus · Accepted solution]

Hi @Steven 

Thank you for the response and the update.

This may not be a permanent solution. I also noticed that your Switch is currently running on an older Non-UFI firmware version. We recommend upgrading it to a recommended UFI version for improved stability and performance.

Please refer to the following RUCKUS Lennar Knowledge Base article for the upgrade process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

If you have any questions during the upgrade, feel free to let me know and I’ll assist you.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Steven]

Okay sounds good, I will go ahead and try doing the update then. Thank you for your help!

[Imran_ruckus]

Hi @Steven 

Thank you for your response.

That’s great to hear! Keep us updated.

We truly appreciate your time and patience.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Steven]

Nevermind, I was able to get it to boot mode and clear the username and password.

[Imran_ruckus]

Hi @Steven 

Thank you for your response.

That’s great to hear!

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support