My networks have disappeared even though my modem is working

[Steven]

I have a Ruckus ICX 7150-C12P in my Lennar home. Last night all of a sudden all of the devices in the home were disconnected from the internet. I contacted my ISP and did a couple resets with the modem to no avail. I was able to connect my laptop to the Ruckus swich and got PuTTy to be able to access the switch, since my app was no longer able to get me into the switch. I have tried looking for backups but the config data came back empty in primary and backup. I looked for some help information in the support for Lennar homes, but did not find a simliar issue where the networks completely disappeared.

[Steven]

They are not working. Attached is screenshot to show what it did.

[Imran_ruckus]

Hi @Steven 

Thank you for the response and the update.

The devices are working normally. When you run the inline power command, only the ports with PoE devices connected will be displayed. In your case, that is ports 1/1/4 and 1/1/6. (APs)

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Steven]

Understood, but somehow the networks have not shown up yet.

[Imran_ruckus]

Hi @Steven 

Thank you for the response.

Could you please share the current pictures of the Access Points? This will help us verify their current status and ensure everything is functioning as expected.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Steven]

I just switched the ports around again for all the cables into a new configuration. Both APs are now working thank you for your help! For future refrence is switching around the ethernet cables to different positions the best solution for this problem?