My Ruckus ICX-7150-C12P does not power on.

[Songbird52]

The Ruckus ICX-7150 -C12P does not power on. I have tried several outlets and no success.

[Songbird52]

Some ports do light up green after a 3rd reset.  but others  portshave no green light and power to the devices in the home

[Imran_ruckus]

Hi @Songbird52 

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Access Point is plugged into the wrong port on the Switch panel. It must be plugged into the 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and check the Access Point.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Songbird52]

I did change the location of the Ethernet cord. I still have no power to several of the device inn the home. Is there a reason why several ports do not light up. This ruckus unit has been buggy and very inconsistent with its performance. 

I did the reset 3 times just for it to turn back on with limited power its distributing 

[Imran_ruckus]

Hi @Songbird52 

Thank you for the response and the information you shared.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

show inline power 
show interface brief

show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Songbird52]

I am a 84 year old women. I feel this is just too much for myself to deal with. The unit stopped working in March of this year. And as of today I did the reset 3 times and just a few things have retuned working. My ring doorbell  still does not power on. And several other devices that I need.  I have no one else to help me. The ruckus device was working up until March. I can't keep troubleshooting since I have no idea of what you're talking about at this point. if you can replace it with a function model its nothing else I can do here.