My Ruckus Curcuit board will not reboot

[Nikkilee]

Hello,

I have used the forums to troubleshoot my Ruckus circuit board. It will not do a hard reboot. Looking at other cases similar to mine I think my circuit is faulty and I will need to replace it. 

SN # FEK3852Q2J4

[Nikkilee]

Hello,

I did all of this. It will not even recognize my circuit board. I have looked an read the forums on this. It is defective I need a replacement 

[Nikkilee]

I have done all of these things for over a month. While downloading the software to recognize the device, I downloaded putty and it will not go into reboot or backup mode

[Imran_ruckus]

Hi @Nikkilee,

Thank you for your response and for providing the information.

Could you please share a picture of the Software Recovery cable connections between the Switch and your laptop? Additionally, please share a screenshot of the PuTTY error you mentioned.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

what are the software recovery guidelines I have downloaded the software on my laptop but nothing is happening

[Imran_ruckus]

Hi @Nikkilee 

Greetings!

Thank you for your response and the update.

As I shared earlier, please refer to Solution 2 in the following RUCKUS Lennar Knowledge Base article for detailed steps:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please let me know if you have any questions or need further assistance regarding this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support