My Ruckus Curcuit board will not reboot

[Nikkilee]

Hello,

I have used the forums to troubleshoot my Ruckus circuit board. It will not do a hard reboot. Looking at other cases similar to mine I think my circuit is faulty and I will need to replace it. 

SN # FEK3852Q2J4

[Imran_ruckus]

Hi @Nikkilee 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the ALL above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

[Nikkilee]

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began? 

Yes the Ruckus was previously operational, I think there was an outage that caused this.

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

 The lights illuminating are amber and green, solid. When I go to reboot the correct way, the lights all illuminate and then turn off, they will not reset or reboot.

3. Is your internet connection from the ISP stable and functioning? 

Yes You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC. When the Ruckus was working, I had to Lennar connections, and Now I only have one. 

4. How many access points are currently connected to the switch?  Two one upstairs and downstairs. Please describe the status of the lights on the access points. 

There is nothing illuminating on the access points. Reading forums there is no power going to the access points because the switch is not talking. Similarly, include a photo showing the access points' light status. 

[Imran_ruckus]

Hi @Nikkilee 

Thank you for your response and for sharing the information.

I can see in the picture you shared that your RUCKUS ICX-7150-C12P Switch has Amber/Orange light, it means that the Switch is stuck in the boot mode. To help check and troubleshoot the issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If you encounter any difficulties or get stuck at any step during the process, please let me know, I’ll be glad to assist further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support