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My Rucks ICX-7150-C12P no longer works after power outage, RMA?

Kevincourtney
New Contributor

‎05-13-2023 02:26 PM

I own an ICX-7150-C12P.  It no longer works after a power outage.  I attempted several times to go through the necessary steps listed here:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-ICX-7150-C12P-stopped...

I appear to have the same issue as this person: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-does-not-respo...

The amber lights flash for about .5 seconds during a factory reset, but the lights never flash after that.

Does this qualify for a RMA?RUCKUS.jpg

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6 REPLIES 6

Kevincourtney
New Contributor

‎05-15-2023 06:42 AM

The R510 access point does not have any lights illuminated. 

The switch, while plugged in, does not have any lights remaining on. The only time the switch lights turn on is for the very brief moment while trying to reset the switch. At that point, the amber lights flash. No other colors. 

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Jayavidhya
Moderator
Moderator
In response to Kevincourtney

‎05-15-2023 08:33 AM

Hi @Kevincourtney 

 

Based on the description, it seems that your switch is not  responding  this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

 

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

 

Best regards,

Jayavidhya

Lennar Home Community

 

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