My Rucks ICX-7150-C12P no longer works after power outage, RMA?

[Kevincourtney]

I own an ICX-7150-C12P.  It no longer works after a power outage.  I attempted several times to go through the necessary steps listed here:https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/RUCKUS-ICX-7150-C12P-stopped...

I appear to have the same issue as this person: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-does-not-respo...

The amber lights flash for about .5 seconds during a factory reset, but the lights never flash after that.

Does this qualify for a RMA?

[AC4753]

I have the exact same problem—my access points no longer have POE power and trying to factory reset the switch results in the brief amber lights but not actually resetting and coming online. 

[Ihavenoideawut2]

after you plug in power keep holding reset pin for about 20 seconds that worked for me. BTW what's the next step lol, I factory reset mine but don't know what to do now

[Kevincourtney]

Holding the factory reset button for 20 seconds didn’t work either. 

[Jayavidhya]

Hi @Kevincourtney 

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS SWITCH

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community