My RUCKUS device has been emitting a very loud 3–5 second beep!

[JSK]

My RUCKUS device has been emitting a very loud 3–5 second beep at all hours of the day and night. It startles the entire household, including my dogs, who go into panic and then anxiety immediately afterward. That is how loud and disruptive the sound is. We have absolutely no idea how to resolve this. Has this issue occurred before, and if so, how can we stop it?

[Imran_ruckus]

Hi @JSK 
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[JSK]

Yes, it is.

[Imran_ruckus]

Hi @JSK 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Device is emitting sound.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. What device is emitting a loud sound is that the RUCKUS ICX-7150-C12P Switch and ceiling mounted RUCKUS Access Points?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[JSK]

Not sure how to find this thread once I log on.