My Lennar ruckus stopped working. Please provide your technical support.

[Ramesh]

My ruckus device stopped working. Upon checking I can sense smoky device. I even tried to reset per ruckus operating manual. Nothing happened. Need your assistance to resolve this. 

[Ramesh]

Hi Ruckus admin, can you please provide your support on this ? I have not received any response from your team.

[Jayavidhya]

Hi @Ramesh 

Hope you are doing well! 

Please provide the below details for further troubleshooting steps.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on using below guide.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Best regards,

Jayavidhya

Lennar Home Community
 

[Ramesh]

Jayavidhya,

Except power LED, none of the lights are on. I have switched ports too but no luck. It looks like entire unit is dead like other customers had experienced  

Thanks,

Ramesh

[Jayavidhya]

Hi @Ramesh 

Please provide the image of the RUCKUS ICX7150-C12P switch for further troubleshooting steps.

Here is where you can upload the image/photo

you can also drag it to the chat

 Best regards,

Jayavidhya

Lennar Home Community