My ICX7150 switch stuck in router mode

[Warriorpilot]

My Ruckus ICX7150-C12P has never worked properly. Switch stuck in router mode, confirmed Switch listed as router on ISP device table. Unable to Telent to flash image. Problem confirmed to be hardware. Problem has existed since new as unstable. Fiber WiFi provider checked everything and replaced modem as we thought that was the issue. Everything works up to the modem. Bypassing Ruckus (disconnecting from modem)results in stable wifi. Reconnect Ruckus with hard CAT line starts with excellent speed download/upload but 5 seconds later, all gone. Zero download/upload. Does not change after that. IT specialist (hired by me) worked 3 hours and confirmed problem. He states Ruckus has a hardware problem, not a software or connection problem. He advised the unit needs to be replaced and is a common problem with this unit

[Warriorpilot]

All done!  Upgrade was successful to SPS08095gufi.  Thanks!

Can you assist with the web login password reset please?

[Imran_ruckus]

Hi @Warriorpilot 

Please follow the upgrade process as described in my previous post and let me know if you get stuck at any step or need assistance at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Warriorpilot]

All done!  Upgrade was successful to SPS08095gufi.  Thanks!

Can you assist with the web login password reset please?

[Imran_ruckus]

Hi @Warriorpilot 

Greetings!!

Thank you for the response and update.

Could you please now try to log into the Switch on the web browser using the default credentials?

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if that works!

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.