CommScope RUCKUS Community Forums

wrfowler · ‎11-18-2024

I had a power outage and my switch is stuck in boot mode. I have hard reset with a paperclip over 10 times but it never gets out of boot mode, and I cannot install software following instructions on the community as I cannot access the device using tftp. IP scan returns no ruckus devices.

Imran_ruckus · ‎11-18-2024

Hi @linda_nguyen

Greetings!!!

Thank you for the response and the update.

Please upload the screenshots/pictures once again on this post, as I cannot see them through the links you shared.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. The IP scan is not required for the Software Recovery process, as the Switch IP address is not needed. However, please note that the switch will not obtain an IP address since it is currently stuck in boot mode. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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CommScope RUCKUS Community Forums

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