My ICX-7150-C12P is stuck in boot mode and will not boot up.

[Fsilverman]

I had a power outage and my switch is stuck in boot mode.  I have hard reset with a paperclip over 10 times AND TFTP and PUTTY  but it never gets out of boot mode, and I t install software following instructions on the community as it installs then stuck in  soft lockup - cpu#0 stuck. please advise. 

ICX7150-C12P 

FEK3226N1JZ

THANK YOU

[pinky_ruckus]

Hi @Fsilverman ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode. 

Also, I understand that you have followed the steps online and still stuck in boot mode and have tried to perform software recovery.   

Could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,                                                                                                                                                                                    Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Fsilverman ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Fsilverman ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Fsilverman ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Fsilverman 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please status of the issue and let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support