My APs are not connecting to internet

[nshah]

I'm currently having issues with my Ruckus access points not connecting to the internet. I'm in a 3-story Lennar home where the builder installed the APs for me. It was working fine until a few months ago. Not sure what's wrong. I have 1 AP per floor and now b/c its not working, I have to directly connect to Xfinity modem which doesn't provide proper coverage around the house. Please help! I need someone to walk me through how to troubleshoot this

[Imran_ruckus]

Hi @nshah 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @nshah 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[nshah]

Hi Imran, sorry for the delayed response. I don't have access to a Windows laptop. Is there no other way you could help me?

[Imran_ruckus]

Hi @nshah 

Greetings!

Thank you for your response and the update.

Could you please attempt to locate the IP address of the RUCKUS Switch and verify whether you are able to access its web login dashboard?

For guidance, please refer to the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Kindly let me know the outcome once you’ve tried the steps.

Thank you once again. We sincerely appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @nshah 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community