Moved into a previous owned Lennar home

[Ronald1]

Hi,

I just moved into a previously owned Lennar home. I got our regular Wi-Fi working through a Verizon router.

The house came equipped with 1 Ruckus switch and 3 Ruckus APs (R320 I believe I’ll have to check when I get home later). I factory reset the switch and one of the APs on the third floor. 

I downloaded the Unleashed App on my phone and used the admin and password to login, however it was saying my phone wasn’t linked to the correct Wi-Fi. The original Wi-Fi was labeled Near the switch as “Lennar-xxxxxxxx” but I believe the previous owner changed the name, and when I factory reset it I could no find it.

I then used the Wi-Fi labeled Configure.me-xxxxxx and it briefly worked on my phone. I was able to set up a new WLAN. But once it was all set up, I could no longer connect on the app. 

The new WLAN is still discoverable, but it doesn't provide Wi-Fi, even though I have my Verizon router hooked up to the switch. I don’t think I set it up correctly. 

please help

thanks

[Ronald1]

Yes, 

1. I can connect to the WLAN on any device but there is no access to the internet

2. I was only receiving the error message in my phone, not on my desktop. The error on the phone said “You are not Connected to the Unleashed Network. Go to settings” this is on iPhone