Moved into a previous owned Lennar home

[Ronald1]

Hi,

I just moved into a previously owned Lennar home. I got our regular Wi-Fi working through a Verizon router.

The house came equipped with 1 Ruckus switch and 3 Ruckus APs (R320 I believe I’ll have to check when I get home later). I factory reset the switch and one of the APs on the third floor. 

I downloaded the Unleashed App on my phone and used the admin and password to login, however it was saying my phone wasn’t linked to the correct Wi-Fi. The original Wi-Fi was labeled Near the switch as “Lennar-xxxxxxxx” but I believe the previous owner changed the name, and when I factory reset it I could no find it.

I then used the Wi-Fi labeled Configure.me-xxxxxx and it briefly worked on my phone. I was able to set up a new WLAN. But once it was all set up, I could no longer connect on the app. 

The new WLAN is still discoverable, but it doesn't provide Wi-Fi, even though I have my Verizon router hooked up to the switch. I don’t think I set it up correctly. 

please help

thanks

[Imran_ruckus · Accepted solution]

Hi @Ronald1 

Thank you for the response and the update.

To clarify, all WLANs you configure will be broadcast by all the Access Points (APs), allowing your device to connect to any available WLAN. The AP your device is closest to will automatically handle the connection, ensuring seamless switching between APs as needed.

Please let me know if you need any further clarification.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Ronald1 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status. Please let me know if you need any assistance.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Ronald1]

Hi,

yes I got the internet to work it seems I had that yellow/orange Ethernet cord plugged into the wrong port. Thank you for your help. 

[Imran_ruckus]

Hi @Ronald1 

Thank you for the response.

Great!!! Glad to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.