Moved into a previous owned Lennar home

[Ronald1]

Hi,

I just moved into a previously owned Lennar home. I got our regular Wi-Fi working through a Verizon router.

The house came equipped with 1 Ruckus switch and 3 Ruckus APs (R320 I believe I’ll have to check when I get home later). I factory reset the switch and one of the APs on the third floor. 

I downloaded the Unleashed App on my phone and used the admin and password to login, however it was saying my phone wasn’t linked to the correct Wi-Fi. The original Wi-Fi was labeled Near the switch as “Lennar-xxxxxxxx” but I believe the previous owner changed the name, and when I factory reset it I could no find it.

I then used the Wi-Fi labeled Configure.me-xxxxxx and it briefly worked on my phone. I was able to set up a new WLAN. But once it was all set up, I could no longer connect on the app. 

The new WLAN is still discoverable, but it doesn't provide Wi-Fi, even though I have my Verizon router hooked up to the switch. I don’t think I set it up correctly. 

please help

thanks

[Ronald1]

Yes, 

1. I can connect to the WLAN on any device but there is no access to the internet

2. I was only receiving the error message in my phone, not on my desktop. The error on the phone said “You are not Connected to the Unleashed Network. Go to settings” this is on iPhone

[Imran_ruckus]

Hi @Ronald1 

Greetings!!!

Thank you for the response and the information you shared.

To check further, could you please provide the following information?
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Ronald1]

This is the switch, 

All three APs are connected to the switch

 

This is the AP on the third floor, only  the power button is blinking slowly 

This is the AP on the second floor, only the Power button is blinking slowly

 this is AP on the first floor, both lights are slowly blinking

[Imran_ruckus]

Hi @Ronald1 

Thank you for your response and the update.

Based on the picture you shared, it appears that the yellow cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Ronald1]

Hi, so that worked and I’m able to access internet on the new WLAN.

However, the old Wi-Fi name “Lennar-Xxxxxxx” appeared under my Wi-Fi list. It matches the same Wi-Fi name that’s on the sticker near the switch. It appears I have 2 separate WLANs at the moment.

also,   Is it possible that I’m only using one of the APs right now, rather than all 3?