Missing Username/password for ruckus icx 7150-12c

[Aljanabi]

My ruckus in not working g properly 

to do factory rest I need username and password 

lennar did not leave a sticker, no boxes nothing 

is there a way to know what is my username and password 

I tried all the ones posted here none worked 

Thank you

[Aljanabi]

Fernando, 

I see all green lights 

I also have all the AP power on and the 2.4 and 5 GHz on but I can not connect to the internet

[Aljanabi]

Is there a way to purchase customer support services? I have been without internet for almost a month and a half.

[Vásquez_Fer]

Hi @Aljanabi 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process, please let us know 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Best Regards 

Fernando Vasquez 

[Aljanabi]

[Vásquez_Fer]

Hi @Aljanabi 

Have you check with your ISP Internet 

Can you connect directly to your local Router to check if you have internet access 

RUCKUS devices only distribute the internet from the internet provider 

Best Regards 

Fernando Vasquez